PRIVACY POLICY

What is Our Privacy Policy?

Ronnie Yap Wellness (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. By sharing your information with us, you are placing your trust in our hands and we honour that responsibility with integrity and care.

This policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, social media platforms, digital resources, wellness programs, retreats, and any associated applications or communication channels.

By providing your personal information to us, you consent to its collection and use as outlined in this Privacy Policy.

We comply with The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out how organisations should handle, store, and protect personal information.

What Information Do We Collect?

We collect personal information that helps us identify you and provide the best possible service. This may include, but is not limited to:

  • Your name, address, phone number, and email address

  • Occupation or job title

  • Payment and billing information (processed securely)

  • Social media handles (e.g. Facebook, Instagram, TikTok)

  • Photos, videos, or testimonials voluntarily shared with us

  • Feedback, opinions, or stories you submit

  • Website and device information such as IP address, browser type, and location data

We may occasionally request additional information to tailor our coaching, retreats, or digital experiences to your personal goals and needs.

If you provide information about another individual, you must ensure that you have their consent and that they are aware of this Privacy Policy.

How Do We Collect Information?

We collect information through various means, including:

  • Our website forms, questionnaires, or downloads (e.g. eBooks or guides)

  • Coaching and consultation sessions (in-person or online)

  • Email, phone, or direct message correspondence

  • Social media engagement such as comments, tags, or messages

  • Event or retreat registrations and bookings

  • Newsletter subscriptions

  • Third-party integrations such as payment processors, scheduling systems, or analytics tools

We may also use cookies to enhance your browsing experience. Cookies help us understand your preferences and activity on our site. You can disable cookies through your browser settings at any time.

Our website may use Google Analytics and similar services to understand visitor activity. For details on how Google collects and processes data, visit www.google.com/policies/privacy/partners.

Please note that our website or communications may include links to third-party websites. Ronnie Yap Wellness is not responsible for the privacy practices or content of those sites.

How We Use Your Information

We may collect, hold, and use your personal information to:

  • Deliver our coaching, wellness, or retreat services

  • Confirm your identity and manage bookings or payments

  • Provide updates, newsletters, and information about our programs, events, or resources

  • Personalise your experience with tailored wellness recommendations

  • Respond to your enquiries and provide customer support

  • Improve our website, marketing, and content relevance

  • Evaluate client feedback and testimonials (with consent)

  • Manage promotions, surveys, or campaigns

  • Meet legal or regulatory requirements

We only use your personal information for legitimate business purposes or where you have given consent.

Who We Disclose Your Information To

We may disclose your information to:

  • Team members and authorised contractors assisting with service delivery

  • Professional advisors such as accountants or legal representatives

  • Secure third-party providers that support our website, booking systems, CRM, or payment processing

  • Marketing or analytics providers who assist us in improving user experience

  • Any parties required by law, regulation, or court order

Your credit card or payment details are processed via encrypted, secure platforms and are not stored by Ronnie Yap Wellness.

Overseas Disclosure

Some third-party service providers (such as cloud hosting or payment processors) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure these providers comply with Australian privacy standards.

Accessing or Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated.

To make a request, please contact us via support@ronnieyapwellness.com.
We may ask for verification of your identity before processing your request. If any fee applies, we will notify you in advance.

How to Make a Privacy-Related Complaint

If you believe Ronnie Yap Wellness has breached your privacy or mishandled your information, please contact us at support@ronnieyapwellness.com.

We will investigate your concern and respond within 30 days.
If you are unsatisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page, and the updated version will take effect immediately upon publication. Please review this page periodically to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Ronnie Yap Wellness Pty Ltd
Email: support@ronnieyapwellness.com
Website: www.ronnieyapwellness.com