PRIVACY POLICY

Ronnie Yap Wellness Pty Ltd
ABN 46 178 828 218

Last updated: [8 Dec 2025]

1. Our Commitment to Your Privacy

Ronnie Yap Wellness (“we”, “us”, “our”) respects your privacy and is deeply committed to protecting your personal information.

By sharing your information with us, you are placing your trust in our hands. We honour this responsibility with integrity, transparency, and care.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with us through our website, social media platforms, digital resources, wellness programs, coaching services, retreats, events, and any associated communication channels or applications.

By providing personal information to us, you consent to its collection and use in accordance with this Privacy Policy.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to operate our business and deliver our services. This may include:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Postal address (if provided)

  • Occupation or job title

Booking, Payment and Transaction Information

  • Billing and payment details (processed securely via third-party payment platforms)

  • Booking, appointment, and transaction records

Wellness and Sensitive Information (With Consent)

  • Wellness goals, lifestyle information, health history, or relevant intake details

  • Information shared during coaching sessions, programs, or retreats

Sensitive information is collected only with your explicit consent and only where reasonably necessary to deliver services.

Digital and Technical Information

  • IP address

  • Browser type

  • Device type

  • Approximate location data

  • Website usage and analytics information

Social and Public Information

  • Social media handles (e.g. Facebook, Instagram, TikTok)

  • Comments, messages, posts, tags, or public interactions

Voluntary Content

  • Photos, videos, testimonials, feedback, stories, or reviews you knowingly choose to share

If you provide information about another person, you must ensure you have their consent and that they are aware of this Privacy Policy.

3. How We Collect Information

We collect personal information through a variety of channels, including:

  • Website forms, questionnaires, registrations, downloads (eBooks, guides)

  • Coaching, consultation, and retreat intake forms (online or in person)

  • Email, phone, messaging, and direct correspondence

  • Social media engagement (comments, DMs, tags)

  • Event or retreat registrations

  • Newsletter subscriptions

  • Third-party tools such as payment processors, scheduling platforms, CRM systems, and analytics services

Cookies and Analytics

We may use cookies and analytics tools (such as Google Analytics) to improve site performance and understand visitor behaviour.

You can disable cookies through your browser settings at any time.

For more information on how Google processes data, visit:
👉 https://www.google.com/policies/privacy/partners

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

4. How We Use Your Information

We collect, use, and hold your personal information to:

  • Deliver wellness coaching, programs, retreats, and related services

  • Manage bookings, scheduling, and payments

  • Communicate with you about services, confirmations, updates, and support

  • Personalise your experience and tailor wellness recommendations

  • Share newsletters, updates, promotions, or resources (with opt-out available)

  • Improve our website, services, marketing, and content

  • Manage testimonials, reviews, surveys, and feedback (with consent)

  • Meet legal, regulatory, accounting, or compliance obligations

  • Prevent fraud and maintain system security

We only use personal information for legitimate business purposes or where you have given consent.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Authorised team members or contractors assisting with service delivery

  • Third-party service providers (payment processors, scheduling platforms, CRM, email tools, website hosting, analytics providers)

  • Professional advisors (accountants, lawyers, insurers)

  • Regulatory bodies or authorities where required by law

Payment details are handled via secure, encrypted third-party platforms and are not stored by Ronnie Yap Wellness.

6. Overseas Disclosure

Some third-party service providers may store or process information outside Australia (for example, cloud platforms or payment services).

Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards comparable to Australian law.

7. Storage, Security and Retention of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure servers and systems

  • Restricted access to authorised personnel

  • Confidentiality obligations for contractors and service providers

We retain personal information only for as long as it is required to deliver services, meet legal obligations, or for legitimate business purposes.

When personal information is no longer needed, we securely delete or anonymise it.

8. Your Rights: Access, Correction and Control

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, outdated, or incomplete information

  • Withdraw consent for the use of sensitive information (where applicable)

  • Request deletion of personal information where legally permissible

  • Opt-out of marketing communications at any time

To make a request, contact us at support@ronnieyapwellness.com.
We may need to verify your identity before processing requests. Any applicable fees will be disclosed in advance.

9. Privacy Complaints

If you believe your privacy has been breached, please contact us at:

📧 support@ronnieyapwellness.com

We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
📞 1300 363 992
🌐 https://www.oaic.gov.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page and take effect immediately upon publication.

We encourage you to review this policy periodically. Significant changes may also be communicated directly where appropriate.

11. Your Acceptance

By using our website, engaging with our services, registering, submitting forms, or purchasing any program or resource, you acknowledge that you have read, understood, and agree to this Privacy Policy, together with our:

12. Contact Us

For any privacy-related questions or concerns, please contact:

Ronnie Yap Wellness Pty Ltd
📧 support@ronnieyapwellness.com
🌐 www.ronnieyapwellness.com