WEBSITE TERMS AND CONDITIONS
Ronnie Yap Wellness Pty Ltd
ABN 46 178 828 218 (“ronnieyapwellness.com”)
Introduction
In these terms and conditions, “we”, “us”, and “our” refer to Ronnie Yap Wellness Pty Ltd.
Your access to and use of all information on this website including the purchase of our products and services is provided subject to the following terms and conditions.
By using this website, you agree to be bound by these terms. We reserve the right to amend them at any time. Your continued use of the website after any amendments constitutes your agreement to the revised terms. We recommend that you review these terms regularly.
Registered Users
1.To access certain features or services on this website, you may be required to register as a user. You must provide accurate and complete information as requested.
2. You agree to keep your registration details current and accurate.
3. You will be required to create a password. You are responsible for maintaining its confidentiality and for all activities conducted under your account.
4. We reserve the right to suspend or terminate your registration at any time if you breach these terms and conditions.
Website Services
5. Our services, including coaching and retreat programs, are offered to adults aged 18 years and over. By using our website, you confirm you are at least 18 years old.
6. All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. We reserve the right to update our prices at any time.
Product and Service Descriptions
7. We strive to ensure all products and services are described accurately. However, we do not guarantee that descriptions, images, or information are entirely error-free.
8. Images on our website are for illustrative purposes only and may differ slightly from actual offerings.
Orders and Payments
9. By ordering through our website, you agree that you are over 18 years of age.
10. Availability of products and services may vary. We do not guarantee availability at all times.
11. Payment for services must be made in full at the time of booking unless otherwise stated.
12. All payments are processed securely. We take reasonable care with your data but cannot be held responsible for transmission errors or malware.
13. Once submitted, an order cannot be cancelled while it is pending acceptance.
14. We reserve the right to accept or reject any order at our discretion. If rejected, any payment received will be refunded in full.
Service Terms and Conditions — Cancellation and Credit Policy
At Ronnie Yap Wellness, we value your commitment and strive to maintain fairness and clarity in our service terms.
15. Service Cancellation Policy
a. Change of Mind:
If you change your mind after booking, refunds are not available. However, you may be eligible for a credit note or exchange for another service of equal or higher value, provided that notice is given at least 48 hours prior to your scheduled appointment.
b. No-Show Policy:
Failure to attend a booked session without prior notice results in the forfeiture of the full service fee. No refunds or credits will be issued.
c. Appointment Availability:
During peak times, appointment slots may be limited. Clients are encouraged to book in advance to secure preferred times.
16. Credit Note Policy
a. Issuance of Credit Notes:
Credit notes are issued as a goodwill gesture for eligible cancellations or rescheduled services and are valid for three (3) months from the date of issue.
b. Usage:
Credit notes may be applied to other Ronnie Yap Wellness services of your choice.
If the selected service costs more than the credit value, the difference must be paid.
Credit notes are non-transferable and not redeemable for cash.
17. Bookings and Availability
All coaching sessions, programs, and retreats are subject to availability. We encourage early bookings, especially during high-demand periods. We reserve the right to decline or reschedule bookings where necessary.
Order Cancellation Due to Error
18. If a product or service is listed with an incorrect price, description, or image due to typographical error, we reserve the right to cancel and refund the order.
Product Returns
19. If a product arrives damaged or faulty, please contact us via our website within 14 days of receipt. We will arrange a replacement or refund where applicable.
20. Returned items must be unused, in original condition, and accompanied by proof of purchase.
Site Access
21. You are granted a limited license to access and use the content on our website for personal use only.
22. You may download one copy of website material for personal reference, provided that copyright notices remain intact.
23. You may not reproduce, republish, distribute, or display content without prior written consent.
24. Automated data extraction tools (such as bots or scrapers) are strictly prohibited.
Hyperlinks
25. Our website may contain links to third-party sites for your convenience. Ronnie Yap Wellness is not responsible for the content or privacy practices of those websites.
26. You may link to our website with prior consent, provided the link does not misrepresent or alter our content.
Intellectual Property Rights
27. All content, including text, graphics, logos, images, and layout on this website, is protected by copyright and owned or licensed by Ronnie Yap Wellness Pty Ltd.
28. You may not use our trademarks, brand names, or logos without written permission.
Disclaimers
29. While we take care to ensure accuracy, Ronnie Yap Wellness makes no warranties of any kind regarding the website’s content, including implied warranties of merchantability or fitness for a particular purpose.
30. We cannot guarantee that our website or linked sites are free of viruses, malware, or technical faults.
31. To the extent permitted by law, all conditions and warranties are excluded.
Statutory Guarantees and Warranties
32. As required under the Competition and Consumer Act 2010 (Cth), consumers are entitled to statutory guarantees for goods and services.
If any service is defective, Ronnie Yap Wellness will, at its discretion:
Repair or replace the service,
Provide the service again, or
Issue a refund where appropriate.
Limitation of Liability
33. If you are not a consumer within the meaning of the Competition and Consumer Act 2010 (Cth), the following applies:
Our liability is limited to re-supplying the service or paying the cost of having it re-supplied.
We are not liable for consequential loss or damages arising from your use of the website or services.
Indemnity
34. By using our website, you agree to indemnify Ronnie Yap Wellness Pty Ltd, its directors, and representatives from all claims, actions, damages, and costs resulting from your use of the site or breach of these terms.
Force Majeure
35. We are not liable for delays or failure to perform obligations due to circumstances beyond our control (including natural disasters, network outages, or government restrictions).
Jurisdiction
36. These terms are governed by the laws of Queensland, Australia. Any disputes arising in relation to these terms will be heard in the courts of Queensland.
Privacy
37. We take reasonable care to protect the personal information you provide. However, online transmission is not completely secure, and you transmit information at your own risk.
38. Our compliance with privacy legislation is outlined in our Privacy Policy, which should be read in conjunction with these terms.
Acceptance
By accessing and using this website or purchasing any product, service, or program, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.